Terms of service

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

  • Withdrawal Period: the period within which the consumer can make use of their right of withdrawal;
  • Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance agreement with the entrepreneur;
  • Day: calendar day;
  • Continuing Performance Transaction: a distance agreement relating to a series of products and/or services, for which the delivery and/or purchase obligation is spread over time;
  • Durable Medium: any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows for future consultation and unaltered reproduction of the stored information;
  • Right of Withdrawal: the possibility for the consumer to waive the distance agreement within the withdrawal period;
  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
  • Distance Agreement: an agreement whereby, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;
  • Technique for Distance Communication: means that can be used for concluding an agreement without the consumer and entrepreneur having met simultaneously in the same room;
  • General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

BOXR Underwear operating under the name Mediaconsults Group BV
Email: support@boxr.nl
Chamber of Commerce (KvK) number: 83709223
VAT identification number: NL86295317B01

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance agreement concluded and orders placed between the entrepreneur and the consumer.

Before the distance agreement is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance agreement is concluded that the general terms and conditions can be inspected at the entrepreneur's premises and that they will be sent free of charge as soon as possible at the consumer's request.

If the distance agreement is concluded electronically, notwithstanding the previous paragraph and before the distance agreement is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the distance agreement is concluded where the general terms and conditions can be consulted electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.

In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in the event of conflicting terms, the consumer may always rely on the applicable provision that is most favorable to them.

If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or annulled, the agreement and these terms and conditions shall otherwise remain in force and the relevant provision shall be replaced without delay in mutual consultation by a provision that approaches the scope of the original as closely as possible.

Situations not regulated in these general terms and conditions must be assessed ‘in the spirit’ of these general terms and conditions.

Uncertainties regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted ‘in the spirit’ of these general terms and conditions.

Article 4 – The offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or manifest errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot be grounds for compensation or dissolution of the agreement.

Images accompanying products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors displayed correspond exactly to the real colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular: the price including taxes, any shipping costs, the method of conclusion, right of withdrawal, method of payment, and delivery terms. Optional: available sizes, colors, type of materials.

Article 5 – The agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions set.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur may – within legal frameworks – inform themselves whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance agreement. If, based on this investigation, the entrepreneur has good grounds not to enter into the agreement, they are entitled to refuse an order or application or to attach special conditions to the execution, stating reasons.

Article 6 – Right of withdrawal

Upon purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer.

During the reflection period, the consumer will handle the product and the packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. For hygiene reasons, some products such as underwear cannot be returned unless they are unopened/sealed.

When the consumer wishes to make use of their right of withdrawal, they are obliged to make this known to the entrepreneur within 14 days after receipt by means of a written notice/email. After this notification, the customer must return the product within 14 days. The consumer must provide proof of timely return (e.g., proof of shipment).

Article 7 – Costs in case of withdrawal

If the consumer makes use of their right of withdrawal, the costs of returning the products are for the consumer's account.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than within 14 days after withdrawal, provided the product has been received back or conclusive proof of return can be provided.

Article 8 – Exclusion of the right of withdrawal

The entrepreneur can exclude the consumer's right of withdrawal for products such as those made to consumer specifications, personal nature items, or hygienic products of which the seal has been broken.

Article 9 – The price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.

The prices mentioned in the offer of products or services include VAT. All prices are subject to printing and typing errors.

Article 10 – Conformity and Warranty

The entrepreneur warrants that the products and/or services comply with the agreement, the specifications stated in the offer, and the reasonable requirements of reliability and usability.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. Return must be in the original packaging and in new condition.

Article 11 – Delivery and execution

The entrepreneur will observe the greatest possible care when receiving and executing orders. The address provided by the consumer is the place of delivery.

Accepted orders will be executed with convenient speed but at the latest within 30 days, unless a longer period is agreed. If delivery is delayed, the consumer has the right to dissolve the agreement at no cost.

Article 12 – Continuing transactions: duration, termination, and extension

The consumer can terminate an agreement for an indefinite period at any time with a notice period of no more than one month. Fixed-term contracts may not be tacitly extended for a definite period, but may be converted to an indefinite contract with a one-month notice period.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the reflection period. The consumer has the duty to report inaccuracies in payment data immediately.

Article 14 – Complaints procedure

Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days after the consumer has discovered the defects. Complaints will be answered within 14 days of receipt.

Article 15 – Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law, even if the consumer resides abroad.